Melior – Feedback and Complaints Management System


Shamseya believes that the patients’ voice is an integral part of the healthcare decision making process, and this is something we advocate for in all our work. This is why we created Melior.
Melior is an effective grievance redress mechanism. It bridges the gap between patients voice and healthcare manager. A smart feedback and complaints management tool, Melior allows patients to submit their feedback and complaints seamlessly through an app. This data is analyzed and provided on a dashboard that is accessed by healthcare facility managers. Therefor, managers have valuable information that can guide them in making important decisions. The result? Overall improved quality of service for patients.


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